At Onelysium, we value your trust and strive to deliver the highest quality products and customer experience. If you are not completely satisfied with your purchase, we’re here to help with a clear and hassle-free return/refund process. Please review the details of our policy below:

1. Returns Eligibility:

• Our return policy applies to all products purchased directly from Onelysium.
• Returns are accepted within 14 days from the date of delivery. Requests made after this timeframe will not be eligible for returns or refunds.
• Items must be in their original packaging to qualify for a return.
• For hygiene and safety reasons, customers may use up to 6 patches from a 12-patch package to trial the product. Any additional usage will render the package non-returnable.

2. Return Process:

• To initiate a return, please contact our customer service team at contactus@onelysium.com within the 14-day return period.
• Provide your order number, the item(s) you wish to return, and the reason for the return.
• Our team will assist you with the return process.
• Please ensure the item(s) are securely packaged to prevent damage during transit.

3. Return/Refund Options:

• Refund: Once we receive and inspect the returned item(s), we will process your refund to the original payment method within 5-7 business days. Please note that the refund may take additional time to appear in your account depending on your bank or payment provider.
• Exchange: If you wish to exchange the item(s), please specify your preference when contacting us. Exchanges are subject to product availability.

4. Non-Refundable Items:

• Packages where more than 6 sleep patches have been used.
• Gift cards or promotional vouchers.

5. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately at contactus@onelysium.com with your order details and photographic evidence of the issue.
• Upon verification, we will offer a replacement or a refund, depending on your preference and the circumstances.

6. Return Shipping:

• Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.
• We recommend using a trackable shipping method to ensure the safe return of the item(s).
• Original shipping charges are non-refundable.

Need Assistance?

If you have any questions or require further assistance, our customer service team is here to help. Reach out to us at contactus@onelysium.com, and we’ll gladly assist you.

Thank you for choosing Onelysium. We’re committed to helping you rest easy!