FAQS

Solid perfumes are a type of fragrance that come in a solid form, as opposed to the traditional liquid. They are made by blending fragrance oils into a wax and oil base. 

Our solid perfumes are handcrafted and matured for months to enhance their scent quality. Infused with exotic fragrance oils, each perfume is a unique creation. They are not only moisturizing and skin-safe but also organic and made with naturally-derived ingredients. Every perfume is crafted with meticulous attention to detail, ensuring a luxurious and distinctive experience.

Our perfumes are alcohol-free and hence, kinder and gentler on the skin.

Our unique formulation, blending the moisturizing properties of petroleum jelly with the richness of beeswax, offers a comforting and hydrating experience.

Most importantly, our solid perfumes are handcrafted, not mass produced so each piece is formulated with meticulous precision for your skin-safe, fragrance experience.

Glide your fingers gently across the solid perfume, then apply to pulse points such as wrists, base of neck, and behind ears for a refreshing scent experience.

To ensure a smoother application, we recommend gently warming the perfume between your fingertips before applying.

Yes, our solid perfumes are ideal for travel. The compact, lightweight design makes them easy to carry without the risk of spills or leaks. They are also TSA-safe!

Our solid perfumes are made with naturally-derived, non-toxic ingredients, making them suitable for most skin types, including sensitive skin. For people with sensitivities or known allergies, please conduct a small patch test on before full use. Discontinue use immediately if redness or irritation occurs. This product is for external use only and should not be consumed or applied to open wounds or broken skin.

To maintain the best quality, store your solid perfume in a cool, dry place away from direct sunlight. 

The longevity of the scent can vary according to individual body chemistry, but generally, our solid perfumes are designed for long-lasting wear. Reapplication throughout the day is encouraged for continuous enjoyment of the perfume!

While we don’t have samples available, we offer bundle combinations of our scents at exclusive special discounts.

If you scroll down on the products page, you will find all of our bundles: https://onelysium.com/collections/luxury-scents

With these thoughtfully curated collections, you'll have the opportunity to explore the distinct character and charm of all four fragrances!

Feel free to let us know your fragrance preferences or any specific notes you enjoy, and we'll be more than happy to make personalized recommendations!

While the fragrance blends in each product should last well beyond their expiration date, We recommend using your product within 6 months of receiving it, as they can oxidize and deteriorate over time. In other words, they slowly lose their aromatic quality and therapeutic value.

However, our solid perfumes typically have a shelf life of 24 months.

Currently, we only ship within the United States, but we are working on expanding our shipping options to more countries soon. Stay tuned for updates!

We offer several shipping options to cater to your needs, including standard, expedited, and priority shipping. 

We offer various bundles and discounts, including seasonal sales, multi-item purchase discounts, and special promotions for our newsletter subscribers.

We're sorry to hear that you weren't completely satisfied with your Onelysium purchase. At Onelysium, we value your satisfaction and want to make the return process as straightforward as possible. Here is our refund policy:


Returns and Refunds Policy

If you're not entirely satisfied with your Onelysium product, we offer hassle-free returns within 14 days of your purchase in most cases. We accept both full and partial returns for a refund, provided that the following conditions are met:

-The product must be new or gently used.

-The return must be made within 14 days of the purchase date.

-Returns should be made in the original product packaging.

-Please note that we cannot accept partial returns for items that were purchased as part of a set or bundle.

How to Initiate a Return

To initiate a return, please email us at contactus@onelysium.com or message us through our website so that we can assist you through the refund process. 

Refund Process

Once we receive and inspect your returned product, we will process your refund to your original form of payment. Please allow up to 1-3 business days for us to complete this process. You will receive an automatic email confirmation once the refund is issued.

The timing of when the refund reflects on your bank statement may vary depending on your financial institution, but it typically takes 7-10 business days.

If you have any questions or need assistance with your return, please don't hesitate to contact our customer support team. We're here to help!

Thank you for choosing Onelysium, and we hope to have the opportunity to serve you better in the future.


Please email all customer service inquiries to: contactus@onelysium.com.